Terms of service

Last updated 25 October 2026. These terms are between you (the merchant) and Scorptek LLC.

The service

Reshelf is a Shopify app that collects back-in-stock and price-drop requests from your shoppers, emails or texts them when the item is available again or cheaper, and reports on what happened. By installing it you agree to these terms and to Shopify’s own terms for apps.

Your account and store

You must be authorised to install apps on the store. You are responsible for the wording you put in front of shoppers, for having a lawful basis to contact them, and for how you use any addresses or numbers you export. If you send texts, you are responsible for complying with the texting laws where your shoppers live and, with your own Twilio account, for your agreement with Twilio.

Text messages

Where a store turns on the mobile number field, a shopper is texted only after entering their number and ticking the consent box. Message frequency varies: one confirmation text when the shopper asks, then one text when the item is back in stock or its price drops. Alert texts are sent between 8 a.m. and 9 p.m. in the shopper’s time zone. Message and data rates may apply. Shoppers reply STOP to any text to opt out, which ends texts from that store, or HELP for help. Mobile numbers and SMS consent are not shared with third parties for marketing purposes, and merchants must not use the app to text shoppers anything other than the alert they asked for.

Dedicated texting numbers

If you ask Reshelf for a dedicated number, you confirm that you are authorised to act for the business you name, and you authorise Scorptek LLC to open a Twilio account for that business, buy a toll-free number in it and register the number with the carriers in the business’s name, using the details you give. Those details must be true and match your official records. Carriers decide whether to approve the number, and texts can start only once they do.

A dedicated number costs $2.15 for each monthly billing period of your Reshelf plan, starting with the period in which it is approved and ending when it is released; the fee isn’t split for part of a period, and none is charged while your plan’s free trial runs. After your store’s 5 free texts, each text, confirmation and test texts included, costs the per-segment price shown in the app (2¢ to US and Canadian numbers). Reshelf reports each text to Shopify when it is sent, during a free trial too. The fee and any text charges appear on your Shopify invoice with your Reshelf plan, which must be a paid plan billed monthly, because Shopify can bill usage charges only on monthly plans; we never bill them any other way. Texts are held, not dropped, while your plan doesn’t allow them or your monthly spend cap is reached.

Texts from your number must follow Twilio’s Acceptable Use Policy and Messaging Policy, which apply to you as well as to us. You must text only shoppers who gave their prior express written consent through your store, and you must not buy, sell, share or import consent or lists of numbers. We may pause texting for a store that breaks these rules, and pause texting or release the number if carriers, Twilio or a regulator flag or penalise texts sent for your store.

We also release a number we can’t bill for, after emailing you the date and showing it in the app. Once the number is approved, if your store stays on the Free plan for 14 days, we release it unless you move to a paid plan billed monthly before then. If its carrier registration is rejected, or the number was bought but its registration never submitted, and that stays the same for 30 days, we release it unless you correct and resubmit the registration before then; a resubmission starts the 30 days again if it is rejected again.

You can release the number from the app at any time. Uninstalling Reshelf pauses the number at once and keeps it in case you reinstall. When you release it, when we release it under the rules above, or Shopify asks us to delete your store’s data (48 hours after uninstalling, and in any case within 7 days), we delete its texts, release the number, which deletes its carrier registration, and close its Twilio account. A released number can’t be kept, reused or moved to another provider, and the carriers’ approval doesn’t carry over to a new number.

Plans and billing

Plans are described on the pricing section and charged through Shopify Billing on your Shopify invoice. Paid plans include a 14-day free trial. Shopify counts the trial days a store has used on each plan over a 180-day period, so uninstalling and reinstalling doesn’t start a new trial: a store that used part of a plan’s trial gets only the days left on it. You can change or cancel your plan from the app at any time; a cancellation takes effect at the end of the current billing period, and we don’t give partial refunds for unused time. On a paid plan we do not stop sending alerts if you exceed your monthly allowance; we ask you to move to a plan that fits. Charges for a dedicated texting number are described above.

What we promise, and what we don’t

We work to send every alert promptly and to tell you in the app when something isn’t working. We can’t guarantee that every email or text is delivered (mail providers, carriers, spam filters and typos are outside our control), that carriers will approve a managed texting number, or that the service is never interrupted. The service is provided as is, and to the extent the law allows, we aren’t liable for lost sales or indirect losses. Our total liability to you is limited to what you paid us in the twelve months before the claim.

Reshelf and Shopify

Reshelf is made and run by Scorptek LLC, not by Shopify. Scorptek LLC is solely responsible for the app. Shopify is not liable for any fault in the app or for any harm that may result from installing or using it. Except where Shopify expressly says otherwise, Shopify cannot provide assistance with installing or using the app; for help, contact us through the support page. Scorptek LLC is solely responsible for any liability that may arise from your access to or use of the app.

Acceptable use

Don’t use the app to send anything other than the alerts shoppers asked for, don’t try to circumvent limits or abuse protections, and don’t use it for products or content that Shopify prohibits.

Data

How we handle shopper and store data is described in the privacy policy, which is part of these terms.

Ending things

Uninstalling the app ends the agreement; your store’s data is deleted as described in the privacy policy. We may suspend or end service for a store that breaks these terms, with notice where practical.

Changes

We may update these terms. Material changes are announced in the app at least 14 days before they take effect; continuing to use the app after that means you accept them.

Contact

Scorptek LLC, United States. See the support page for how to reach us.