Support

Most questions are answered in the docs. For everything else:

Contact

Email [email protected]. Include your store’s .myshopify.com domain and, if it’s about a specific alert, the product name. We reply within one business day.

Before you write

The app’s home screen has a status section that names the most common problems and how to fix them: the block missing from your theme, a paused sender, a rejected email. The alert log shows, per email, whether it was sent, delivered or bounced.

Something looks wrong with an alert

Open the alert log, find the email, and note the time and status. If it says “Send failed”, the error text is what we need. If it says “Delivered” but the shopper didn’t see it, ask them to check spam; the email comes from our sending domain with your store’s name.

Shopper requests about their data

Shoppers can unsubscribe from any alert with the link in the email. To delete a shopper’s request entirely, use Delete on the Requests page. Data requests and erasures that Shopify sends us on a shopper’s behalf are handled automatically.